Has the Windows Phone retail situation improved in USA? Not likely

The latest WPDev podcast have posted this recorded phone call with carrier sales staff in USA, likely with AT&T, and it continues to demonstrate the tragedy which is the retail experience of customers looking to buy a Windows Phone from carriers, with staff actively steering them away, mostly it seems to Android phones.

With LTE phones almost universally offering extremely poor battery life and therefore a poor experience, it seems carriers care even less about their customers than one would suspect.

Maybe Windows Phone needs LTE urgently after all.

Have any of our readers run into similar customer service recently? Let us know below.



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Site Admin and Windows Phone enthusiast, he has been using Windows Mobile devices since before they were called PocketPC™s. He is currently sporting a Nokia Lumia 930.