HTC HD2 camera problem – software or hardware? Update: HTC’s official statement

November 24, 2009 | By Surur

pinkspodge The HTC HD2 has a camera problem. This is not arguable at this moment. The question is whether we should all be returning our devices until it is fixed, or wait for a software fix.

Initial responses from HTC claimed it was a hardware issue, but now we are getting HTC support claiming a hotfix is on the way for the issue.

Dear HTC Customers,
We have identified a software issue affecting HTC HD2 cameras.
We take this matter very seriously and already have a patch in a form of a hotfix in development.
This will be released as soon as possible.
Updates for this product will be released via our support pages, and in the case of Network Devices you will normally still be able to apply hotfixes to the device.
The HD2 support page can be found here:
http://www.htc.com/europe/faq_detail…&act=faq&cat=0

Best Regards
HTC Customer Care

Posting Source

While the 2 responses are not mutually exclusive (some hardware issues can be fixed or ameliorated by software) the situation remains very confusing for current owners and the legions of future buyers for this top of the range Windows Mobile smartphone.

Read more in this XDA-Developers thread.

Edit: We have just received an official response from HTC:

HTC has received reports that under some lighting conditions, images taken with the HD2 camera are pinkish in colour or have a pink area. Although this appears to be limited to a small number of phones, we are currently investigating these reports and will work on developing a solution for those affected. Thank you for your patience.

Not very illuminating, but hopefully it is the case that only a small minority of phones are affected.

Do you have an unaffected HTC HD2? Let us know in the comments below.

Via Pocketnow.com

About Surur

Site Admin and Windows Phone enthusiast, he has been using Windows Mobile devices since before they were called PocketPC’s. He is currently sporting a HTC 7 Trophy.

Tagged camera, htc hd2, htc leo, software

Chris

I think the pinkness is an exaggeration of a shortcoming of the camera. It wouldn't be the first time ive seen such an effect on a camera phone, including 'premium' ones like some SE units, but this is a pretty extreme case. Im reasonably confident they can reduce it to a much much lower and acceptable level in software.

Interestingly my HD didnt have any pinkness when i first got bit but its now running a Leo based ROM and it now has some pinkness, although not as much as seen here.

NgocLuu

What's the ROM of HD (Blackstone) that you are using?

http://intensedebate.com/people/Strangerx Strangerx

I didnt test my camera that much yet, only noticed a small pink flavor on different whitebalance-settings. I'm gonna make some pictures on a white wall when I get home.

I hope this gets fixed through a software hotfix. I can't be fucked to return it and then wait months till i have it back.
Jake

No problem my camera. However, I'm colour blind so it's possible that all my pictures are totally pink
ltb

no problems here
http://intensedebate.com/people/Lennard Lennard

it is good that they've found the problem and are working on a solution
http://intensedebate.com/people/l3v5y l3v5y

I got:

"Good Morning Valued HTC Customer, In regards to the Pink discolouration that is seen when taking photographs with the camera, we are aware of the issue but it’s not a common fault with this device. It has been determined that this is not a hardware fault but a software issue and there should be a hotfix to be released soon to resolve it. Please monitor our website for the hotfix release. If you have any further questions regarding this, please do not hesitate to contact us further. Kind Regards, HTC Europe"

http://intensedebate.com/people/Foamy Foamy

How is it not a common fault while being a software issue?

http://intensedebate.com/people/mohsen7x8 mighty

It's really annoying that HTC keeps saying "it's not common". Then why haven't we seen even one phone without the problem ?

http://intensedebate.com/people/Foamy Foamy

could you imagine what would happen if this wasn't a software issue? HTC would lost an insane amount of money. I'm hoping that this scares them into higher quality control for the future. It's rare to have a new device out with such an obvious issue on such a high proportion of devices. Someone really screwed up.

http://intensedebate.com/people/mohsen7x8 mighty

yeah! seems like they rushed the device to market and kinda used the early buyers as beta testers…

Albert

"Digital Picture Enhancement" fix for HTC HD2 is available at the support page. I have just download and installed into my phone, I tested it on a white wall, the pink spot at center is still there. It's would be better if HTC can change our current camera to a non tinted len. This will solve the problem
Sergey

I have HTC HD2 with pink spot problem.
ROM 1.48.411.1 (71294) RUS (I suppose this is the latest).
I tested “Digital Picture Enhancement” fix and the problem is not fixed. I still have tis ugly pink spot at the center.
michael Hough

Hi there. Why will my camera on the HD2 not take pictures. I get thecamera working and when i push the capture button a white screen comes up and says (unable to start capturing photo) It only does this when the storage option is set to storage card. Please help
Ben Crane

Just bumping this one, i own a HD2 applied every fix available and still got Pink issues, not good!
yolona

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junior

i have an issue that i need some help on, whenever i try opening up my camera, a little message comes up that says "unable to initialize camera. failed to set up the camera device" what does that mean?

Fresita28

Reset your device. You don't lose any data or configuration.
The reset bottom is a small green bottom very close to the sd card, you don't have to take the batterie off. Just push it once and that's all. After that, try to open the camara again.
it should work
fjdupreez

Two possible solutions: 1) Check to see if you have Opera Mobile v10 running in background using task manager. Close the program if you do. 2) If you installed Mozilla Fennec the mobile version of Firefox, uninstall the program. Worked for me.

Raj

I really cant get my camera working for some reason on my HTC HD. When i first used it, it worked a couple of times and then after that the screen started to appear black where it mentions something about "unable to collect data from camera device frame". Can anyone help me find a solution, is there any easy way i can fix this problem, without loosing any data ?
joe olaitan

my htc desire s camera is not working can somebody help?
joe olaitan

my htc desire s camera is not working can somebody help?
http://www.facebook.com/people/Praveenkumar-Konathala/100000598825734 Praveenkumar Konathala

My htc hd 2 camera is not workng properly. it is getting pink blue doelp me?
ts and pics were not clear,can any h