HTC HD2 having network problems in Iran?

November 29, 2009 | By Surur

We do not have personal experience of this ourselves, but one of our regular readers reports the HTC HD2 is having serious issues in Persia.

The problem appears to be in the interaction of the smartphone with the cell phone base stations, with Nokia base stations working perfectly well, and the device not being able to connect at all in areas served by Siemens/Ericsson base stations.

This effective means HTC HD2 owners are only having service in half of the country. According to our informant importers are not taking responsibility for the issue, blaming the government owned carrier TCI/MCI, who have so far been unresponsive.

The only hope for owners (congregating at handheldusers.com forums ) at present appears to be a radio update by HTC, which is what owners are holding out hope for.

Are you an HTC HD2 owner in Iran having issues, or possibly the opposite – some-one having no issues at all? Let us know in the comments below.

Thanks Parsa for the tip.

About Surur

Site Admin and Windows Phone enthusiast, he has been using Windows Mobile devices since before they were called PocketPC’s. He is currently sporting a HTC 7 Trophy.

Tagged htc hd2, htc leo, iran

http://intensedebate.com/people/Lennard Lennard

"are holding out hope far." (far != for)

it seems the problem is on HTC's shoulder then becuse if other phones work just fine when connected to those base stations then there are no reasons why the HTC handset shouldn't work too. so I think HTC has the responsibility to rectify the situation because its in their best interest to do so….even if the base stations used were tweaked a certain way. this is their flagship product, they can't allow bad news to flow around and over it.
Nima

Hi ,

Thnx for bringing up this subject,frankly , I thought you guys would not care!
I Own an HD2 and live in Iran! dah ,…anyway, I heard about this network problems in some of Persian forums but I was not having any problems at home nor in the office and I thought how lucky am I! this was until we had our weekly visit to my mother in laws and there it was , no network coverage what so ever.
After that , I paid more attention to this matter and found some other places that my phone has no network coverage at all.
I`m not an expert on this , but I think the BTS antennas differences make this problem.

as u said "According to our informant importers are not taking responsibility for the issue, blaming the government owned carrier TCI/MCI, who have so far been unresponsive.The only hope for owners (congregating at handheldusers.com forums ) at present appears to be a radio update by HTC, which is what owners are holding out hope for." so HTC , help us out.

BTW , how can we use USB Host? it seems that its not working!

Cheers
http://intensedebate.com/people/mohsen7x8 mighty

I live in Iran and I can confirm that, though I myself haven't still bought the HD2 due this issue, my friends are having the problem.
The worst part is, we aren't even sure HTC are working on a radio update for Iran, because official importers say they are, but HTC themselves don't seem to know about the problem at all…

this is utter frustration…
Omid

I live in Iran too,A have signal problem in many places too.and HTC's agency (Yas Co) didn't do any thing for us.and I think the agency destroys our trust to HTC.
Omid

I live in Iran too,And I have signal problem in many places too.HTC's agency (Yas Co) didn't do any thing for us.I think the agency destroys our trust to HTC.
Laleh

I have the same problem too.Please help US
http://intensedebate.com/people/mohsen7x8 mighty

just so the readers know, there's also a thread on this issue in xda-devs:
<a href="http://forum.xda-developers.com/showthread.php?t=…” target=”_blank”>http://forum.xda-developers.com/showthread.php?t=…
http://intensedebate.com/people/mohsen7x8 mighty

just so the readers know, there's also a thread on this issue in xda-devs:
<a href="http://forum.xda-developers.com/showthread.php?t=…” target=”_blank”>http://forum.xda-developers.com/showthread.php?t=…
amin

yeah i exactly HAVE the same problem
http://intensedebate.com/people/ParsaCalavera ParsaCalavera

thanx for report
hope Iranian HD2 owners get what they want, with your help
this is a huge disappointment . ( btw, the link is mistyped i think )

Regards,
Parsa
htc users

very bad for htc
FarshidT

Almost all of the users have network coverage issues with TCI/MCI carrier. I heard that weeks before the official release our HTC agencies had the Leo prototype (TouchPRO3), so they have tested it and have known the issue for long. But so far they supplied the market pretended that nothing is wrong with the device.
Both HTC and it's agencies must take the responsibility and either fix the radio issue or retrieve the sold out devices.
oxydiom

Yeah yeah the problem DOES exist and the most important part of the dilemma is the resellers who don't take ANY kinds of responsibility for this…
It's a real big shame for HTC
Mohsen

I have this problem too, emailed to HTC and reported this issue but they didn't reply to me
If they do not fix this problem I must sell my HD2 !
Alireza

It is exactly true. I live in Iran and I have this issue. The official HTC resellers do not respond to this problem. This is very bad for HTC's reputation in Iran, It can be solved by a radio upgrade, I ask HTC for their help. Thanks
Jos Dewey

Hah, good luck getting anywhere with Mokhaberat (aka The Telco).

Services is generally extremely terrible all over the place. Last time I was there I had a RAZR V3i with me and it wouldn't even connect when I turned my phone on.

Good to see some Windows Mobile users in Iran though, from what my friends told me I thought everyone had fallen onto the iPhone deathtrap.

http://intensedebate.com/people/ParsaCalavera ParsaCalavera

iphone's wave is over in here

Jos Dewey

Really? Good old Iranians, I knew they'd have moved on to bigger and better trends by now.

What's the most popular smart phone there right now? The HD2?

arash

yeah everybody screaming for hd2, but about iphone hype,its over between nerd but i should try hard to keep my mom from buying an iphone

Safa

I live in iran . that is true & not good for HTC
foujan

hi.I live in Iran and I can confirm that, though I myself haven't still bought the HD2 due this issue, my friends are having the problem HTC ??? !!!
sus

I have this problem
HTC help me F1
HTC device in iran not suport ???????????
before this problem i like all HTC device but now ………………………………..!!
amino

what a shame for HTC , Yas , Persian telecom & . . .
its about 20 days after facing this problem and nothing happened!
hossein64

I live in iran.I have this problem too.The official HTC resellers do not respond to this problem.
Alireza

YES, this is unfortunately true!
I live in Iran and I have recently bought an HD2, but it shows no signal in many places in Tehran.
amir_rafie

Hi ,,,
I live in iran and have the same problem ,, neither HTC nor it`s official resellers don`t pay attention to this issue !!!!
damn …..
gamekhor

hi all
i live in iran
i have Issue coverage with my htc HD 2
============
my locatin are Fars Province
===========
All the Iranians want to HTC solve the coverage problem? please
======
thanks
http://www.3dparse.com/ Meysam

Thanx for report

I have this problem too !
I live in iran,
Before this I had a "HTC Touch HD" but I did not have any problem !
Unfortunately, iranian operators and HTC's agency ( YAS World Trading Co. Representative of HTC ) do not any help to us!
For "HD2" I paid about 820$ to HTC's agency ( YAS Co.) but our problem is not important for them!!

My question is:
What is the meaning "Representative of HTC" ?
Hamid

hi there,
i confirm that signal issue too.
hope there will be a hotfix or new radio soon so i can buy the one.
M?HAMMAD

hi, tnx
i live in Iran and i have the same problem.
i bought it From YAS, the HTC's official solicitorship in Iran.
they didn't pay attention to us although our HD2s have warranty.
please help us.
siavash78

I confirm that too… HTC giving us a brick as a gift. htc have trashy support and useless warranty here. (Iran)
Kotall

me too!
maby all
this is unfortunately true!
I live in Iran and I have recently bought an HD2, but it shows no signal in many places in Tehran.
pd2007

Hi, this is true and I have the same problem in some telecommunication zones in Tehran.

Awaiting to fix the problem ASAP.

Regards
mighty

After all, it looks like HTC were indeed working on it. Since a few hours ago, HTC's official retailers here have been offering a new ROM with new radio which is said to have solved the problem and there've so far been a few HD2 owners confirming this.
This ROM seems to be the latest 1.48 series test ROM that some users in xda-devs have already tested. (I'm still not sure about the version though)
It is also reported that the pink area in photos is much less visible with the new ROM.

It's currently 9:30 PM here in Tehran, so we'll have to wait until tomorrow to further verify if the issue is completely solved.
Moein

I live in IRAN.
It`s true. Please help.
Mute_Scream

I think this E-mail reply from HTC can help to know they are not responsible.

E-mail reply to my E-mail about network problem :

New Response From [ Wael (MEA Support (Tech))

Thank you for contacting HTC,

Dear HTC Customer

With regards to your inquiry, we did not record any network problem with the HTC Touch HD2 in Iran so far, thus if you have any kind of network problem in your device, kindly reply with your device’s serial number or IMEI and supply more information regarding your SIM Card version in order to be able to support you.

Please note that you could also contact us by phone; for more information on that service Please go to http://www.htc.com/mea-en/CA_Hotline.aspx?region=…

Thank you for choosing HTC the PDA maker to the world

HTC Corporation

Sincerely,

It's just after of some other E-mails from some of my friends who tell them about the problem , But as you saw they say we did not know .

Any way we wait till all the HD2 owners test the new Rom .

thanks for your help .
amir

Hi ,,,
I live in iran and have the same problem ,, neither HTC nor it`s official resellers don`t pay attention to this issue !!!!
damn …..
mighty

You can go to the retailer you bought from (Yas or Persiantelecom) and get a new working radio today.

link: http://persiantelecom.ir/
Safa

Hi

it seems that the problem solved.

Many thank to you for your support (wmpoweruser Admin )

good luck
noorifard

I had a tel call to yas in iran ,yesterday ,they told me the problem is solved by downgrade!!!! of htc hd2 software .