The other Steve also responds to emails from random people

December 15, 2011 | By Surur

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Steve Jobs was legendary for responding to random emails fired off by his fanbase (and sometimes not such big fans). WeLoveWP.hk reports on Stephen Elop is also pretty responsive, as can be seen in this email exchange where a user complains about many Nokia Lumia 800’s reporting only 980 mAh battery capacity.

—–Original Message—–
From: xxxxxxxxx
Sent: Thursday, December 15, 2011
To: Elop Stephen (Nokia/Espoo)
Subject: Lumia 800 980 mAh battery problems

Dear Stephen,

My name is XXXXX, I am writing to you from Taiwan, please allow me to spend you just a few mins to understand the Lumia 800 problems in Taiwan.

First of all, the Lumia 800 is a work of art. It would be a 10/10 phone if the battery is not defected.. I have actually cancelled 2 x iPhone 4s 32gb phones because how pretty the Lumia 800 is.

As we all probably know, the Lumia 800 has battery problems, but Nokia has not commented on the 980 mAh problem.

A lot of Lumia 800 users in Taiwan has reported of having 980 mAh @ Full Capacity batteries, in a 30 pages discussion thread, 90% of users have 980 mAh battery. I have a 1480 mAh full capacity battery (but tops at 1250 mAh when fully charged.)

We are actually mysteried by these numbers, we wish to know is it hardware defection or just a simple firmware problem? Can these problems be fixed with a simple software update? Many phones die in just under 5 hours of light usage:(

Thank you very much for taking the time reading this email..

- A Nokia & WP7 Lover

——————————-

It is just a firmware issue – the batteries are all the same size and have the same capacity. Fixes being implemented.

Regards,

Stephen

Hopefully the fixes will will arrive as rapidly as the return email, which Stephen Elop only took 5 minutes to respond with.

Read more about the battery issue at WeloveWP.hk here.

11

About Surur

Site Admin and Windows Phone enthusiast, he has been using Windows Mobile devices since before they were called PocketPC’s. He is currently sporting a HTC 7 Trophy.

Tagged battery life, nokia lumia 800, stephen elop, windows phone 7.5

Anonymous

A good boss is someone who isn’t affraid to do the work his employees are doing.
the-hq

Just received my update. Capacity is shown with 1520mAh now!

Kieran Kelly

Where did you download this capacity thing?

Anonymous

Its built into the phone, Type ##634#
on the keypad, if i remember correct you dont need to call the number and it will take you to the nokia diagnostics, quite a few cool things there also, you can paint stuff on your screen using the touch diag

Edit – forgot to add, after the 1st time you do this it will add a diagnostics app to your list on the right hand screen so you dont need to type it in again. Enjoy.

Anonymous

We all know how the apple steve would have responded… “if you dont want an iphone 4, dont buy it, if u bought one and you dont like it, bring it back to apple store” – what a prick..

Anonymous

You charged it wrong. Charge it with the magical juice coming from Cupertino.
Anonymous

But we all miss being able to trash talk about his comments lol…

Anonymous

Kudos on the CONSTRUCTIVE email responses, emphasis on CONSTRUCTIVE.
http://www.facebook.com/people/Arvydas-Grušeckas/1802491461 Arvydas Grušeckas

What is wrong with the phone in the photo? Look at the top of the screen
I think, that Stephen will lead Nokia to success, that it had years ago. His interviews say a lot about him.
http://twitter.com/J88NYr Jonny Rose

Whats happened to the Lumias case in the picture! up by the USB port, it looks bent!

WeiJoon Wong

Don’t worry, that’s just the silicon case.

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